Client Care

Frequently Asked Questions

  • Shopping FAQ
  • Care and Repair FAQ
  • CW Jewels Diamond FAQ
  • Love and Engagement FAQ
  • COVID-19 Updates, We’re Open to the Public again!!

If you have any questions or feebacks, please feel free to contact us.

Is worldwide shipping available?

Does CW Jewels offer engraving services?

Machine engraving is available for most of our merchandise such as wedding band rings, gold bars, etc. Additional charges will need to be applied. Contact us for more details regarding the engraving services.

Is it possible to exchange and/or make returns?

How long does it take to ship the jewellery overseas?

After how long do I have to clean my gold jewellery?

We recommend customers bring jewellery in at least once a year. Items worn regularly should be cleaned and checked every few months. This is especially true for engagement rings but applies to all regularly worn pieces. Visit our Care & Repair Guides (highlight and link to to learn more about jewellery care and cleaning.

How can I get an item repaired?

We offer repair services only for jewellery made by CW Jewels. Please bring your item to our studio which is located at 43 Jln Merah Saga, #03-76 Chip Bee Garden, Singapore 278115.

How do I take care of my diamond?

Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of platinum and gold. We suggest that your ring receive periodic professional maintenance. Our trained staff will check the setting and give your jewellery a thorough cleaning. Between professional cleanings, we recommend the occasional use of jewellery cleaning kit or a non-abrasive cleaner for diamond jewellery. Jewellery with stones other than diamonds may need other care

How can I schedule an appointment for a diamond ring consultation?

If you have questions to ask before buying a diamond ring or are interested in diamonds in general, book an in-store consultation through “click here” to schedule a meet up with our professionals

Do CW Jewels provide Diamond Certificates?

Yes, we do.

How do I resize my engagement ring?

In order to have your ring resized by us, please visit our store or use the complimentary shipping label that is included with your purchase (when you do online shopping) for you to send out for resizing. We will only allow you to resize once.

What care services do you offer for my engagement ring?

We offer services such as ring sizing, along with polishing for your engagement ring.

Is it possible for me to customize my own engagement ring?

Yes, It is possible to customize your own engagement ring. We would be proud to offer you help in customizing, engraving, and styling your forever ring.

How long does it take for a customized ring to be ready?

Shipping & Returns

We continue to provide shipping and delivery services for online orders.

We continue to accept online returns and exchange

Contact us

We’re always available for service at